My car insurer, Swinton, rang me to ask if I wanted to renew my insurance. I said I wasn’t sure, as I was planning to get a lease car through work in the autumn. Swinton said it wouldn’t be a problem and I could easily cancel my policy. I asked if there would be a charge for cancellation and was told it would be “about £50″, and if I took out the policy I would get a £60 bonus in October, which would cancel out the charge.
Once my lease car had been organised, I rang Swinton in late October to cancel my policy. The bonus had never arrived, despite my ringing to inquire about it (I was told it would come on the 17th). I
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